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Pre-sales Service

Demand Analysis

Understand customers' needs, provide professional advice and solutions, and help customers choose the most suitable products or services.
 

Product Display

Through product display, sample experience, online demonstration, etc., let customers understand the functions and characteristics of the product more intuitively.

Technical Support

Provide detailed technical parameters, specifications and usage guidelines to answer customers' technical questions.
 

Customized Solutions

Provide personalized customized services according to customers' special needs, including product customization and solution design.

Quotation And Contract

Provide detailed quotation and contract terms to ensure that customers have a clear understanding of the price and service content.
In-sale Service

Order Processing

Process customer orders quickly and accurately, ensure that the order information is correct, and provide timely feedback to the customer on the progress of processing.

Logistics Distribution

Choose the appropriate logistics mode, ensure that the products are safely and timely delivered to the hands of customers, and provide logistics tracking services.
 

On-site Installation

For products that need to be installed, provide professional installation service demonstration to ensure that the product can run normally.
 

Training Services

Provide customers with product use training to ensure that customers can skillfully operate and use the product.

Technical Support

Provide real-time technical support during the use of the product to solve the technical problems encountered by the customer.
After-sale Service

Warranty Service

According to the product warranty policy, provide repair and replacement services to ensure the normal use of the product within the warranty period.

Maintenance

Regularly visit customers to provide product maintenance and maintenance advice to extend the service life of the product.

Troubleshooting

Provide quick response troubleshooting services to ensure that customers can get timely solutions to problems encountered in the process of use.

Customer Feedback

Collect customers' feedback and opinions, and continuously improve the quality of products and services.

Value-added Services

Provide upgrade services, secondary development and other value-added services according to customer needs to enhance customer experience.
Services

Technical Consulting And Program Design

Provide professional technical consulting services to help customers conduct demand analysis and develop optimal mixing solutions.
On-site survey service, provide personalized design solutions according to the actual situation.

Product Display And Prototype Trial

Provide submersible mixer prototype display and trial services, so that customers intuitively understand the product performance and effect.
Organize technical exchanges and product demonstrations, face-to-face communication and exchange with customers.

Production And Quality Control

Strictly follow the customer's requirements for product production, and carry out full quality control to ensure that the product meets the specifications and quality standards.
Provide production progress reports and quality inspection reports to ensure that customers have a transparent understanding of the production process.

Installation And Commissioning And Training

Provide professional installation guidance and on-site commissioning services to ensure that the mixer can be correctly installed and operate normally.

Provide operation and maintenance training to ensure that customers can skillfully operate and maintain the mixer.

After-sales Support And Maintenance

Provide quick response after-sales service, including troubleshooting, maintenance service and spare parts supply.
Regularly visit customers and provide preventive maintenance advice to extend the service life of the equipment.
 
Other Service
Whether to provide customized services, whether to provide follow-up maintenance services, overseas service points, 
there are a number of foreign pre-sales and after-sales engineers and other services, there are no overseas service points for the time being.

Customized Service

Personalized design: according to the special needs of customers, provide personalized design of product appearance, function, specifications, etc., to ensure that the product fully meets the requirements of customers.
 
Solution customization: according to the customer's industry characteristics and specific application scenarios, provide tailor-made solutions.
 
Production customization: according to the customer's order requirements, customized production, to ensure the uniqueness and exclusivity of the product.
 
Transparent customization process: Maintain close communication with customers during the customization process to ensure that customers understand the progress of each link and provide timely feedback and adjustment.

Follow-up Maintenance Service

Repair within the warranty period: provide free repair service within the warranty period of the product.

Repair outside the warranty period: outside the warranty period, to provide paid maintenance services to ensure that the customer's products can continue to normal use.

Maintenance Response Time: Promise to respond quickly after receiving the customer's request for maintenance, and the maintenance engineers will carry out remote troubleshooting and assist in its repair.

Spare parts: maintain sufficient spare parts inventory to ensure that the repair process can quickly replace damaged parts.

Remote Diagnostics: Provide remote diagnostic services to help customers quickly troubleshoot and solve problems by telephone, video and other means.
Customized Content
  • Model Specification Customization
    Customize the model and specification of the mixer according to the specific needs of customers, including power, speed, blade diameter and other parameters.
    Customized mixing blades and body materials of different materials (such as stainless steel, carbon steel, etc.) to adapt to different working environments and media.
  • Structure Design Customization
    Customize the installation mode of the mixer (e.g. fixed, hanging, mobile) according to the different use scenarios.
    Customize different blade shapes and quantities to optimize the mixing effect.
  • Function Customization
    Add specific functions according to customer requirements, customize different sealing systems and protection levels (e.g. IP68 waterproof level) to adapt to different working conditions.
  • Accessory Customization
    Provide customized accessories such as mounting brackets, deflector shields, anti-tangling devices, etc. to meet different installation and usage requirements.
    Customized cable lengths and connector types to suit customers' power supply and installation requirements.

     
Tel
+86-153-8082-4908
Landline
+86-25-57520373
​Copyright © 2024 Nanjing Lanling Environmental Technology Co., Ltd. All Rights Reserved.

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